From an industrial laboratory at Tenaris to technical support at Gestor Seller and IT support at the São Paulo State Department of Education, where I built eduAssets.
Pindamonhangaba, São Paulo, Brazil · PROATI (Information Technology Support Project)
Support for systems, digital platforms and equipment used in academic and administrative activities, including maintenance of computers, printers, laptops and tablets. I gather needs from users and turn operational problems into requirements and features. This is where I built eduAssets, which now tracks all 192 devices at the school.
In use at the schoolHardware: Raspberry Pi + RFIDTagged equipment
Main activities
Provided support for systems, digital platforms, and technology equipment used in academic and administrative activities.
Performed day-to-day maintenance of computers, printers, laptops, tablets, and other school equipment.
Developed eduAssets, a web solution to digitize equipment loan, return, and incident tracking, now used to control 192 devices, with more than 66 tickets handled as of November 5, 2026.
Gathered user needs and translated operational problems into requirements, business rules, and software features.
Developed and integrated backend services, REST APIs, and databases, as well as technical documentation and continuous improvement initiatives.
Logged, triaged and analyzed system incidents, investigated inconsistencies in integrations and execution flows, and supported customers over WhatsApp, video calls and remote access. I also tested web applications, debugged issues and opened tickets for the technical team with the errors I found.
Main activities
Registered, triaged, and analyzed system incidents, contributing to root-cause identification and solution delivery.
Investigated inconsistencies in system integrations and execution flows.
Provided technical support to clients, translating user needs and problems into structured information for the technical team.
Supported clients over WhatsApp, video calls, meetings, and remote access.
Supported feature validation and analyzed web application behavior.
Performed software testing on web applications, including debugging and identifying problems and errors.
Opened tickets for the technical team, reporting the software problems and errors identified.
Incident Triage
Software Testing
Debugging
2023 — 2025
Apprentice → Laboratory Test Specimen Preparation Technician
Tenaris Confab
Pindamonhangaba, São Paulo, Brazil
Worked in a multinational industrial laboratory environment, operating within high standards of precision, quality control, and process reliability. This experience built a solid foundation for my transition into software development, where I apply the same discipline, logical reasoning, and commitment to accuracy in designing and implementing robust solutions.
Main activities
Prepared and analyzed samples for laboratory testing following technical standards and standardized procedures.
Recorded and organized experimental data with a focus on traceability and information reliability.
Participated in continuous improvement initiatives focused on laboratory process efficiency and standardization.
Presented the laboratory to foreign visitors.
Developed strong organizational, attention-to-detail, and problem-solving skills in a technical environment, and was later promoted to a laboratory role.
Industrial Safety Localization
Identified a documentation failure in an industrial environment and led the full corrective process: root cause analysis, technical translation, and standardized rollout across the lab.
